What You’re Responsible For:

• Yoga Group Programming: Plan and lead group Yoga classes to the membership population. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
• Five-Star Hospitality Service : Ensure wonderful experience for members by anticipating their needs and bringing special touches to every session, for example: equipment is prepared ahead of time, towels placed on mats, and the smallest details of the member experience are attended to.
• Tenant Satisfaction and Engagement : Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
• Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility and equipment are well maintained.

Who You Are - Baseline Requirements:

• You have 1+ years experience in a fitness center environment teaching Yoga classes.
• Even better if your experience has touched the corporate fitness or wellness sector.
• You must have a valid 200 hour RYT Yoga certification from a nationally recognized organization.
• You have an up-to-date CPR and AED certification.
• You are technologically savvy and can assist members with class sign-ups through our native technology as needed.

Who You Are - Key Competencies:

• Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
• You are a stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).