Job Description

Job Summary

The Police Dispatcher is responsible for maintaining effective and efficient communication between the university law enforcement headquarters, university police officers, other outside emergency, law enforcement agencies and the public. The incumbent is responsible for establishing priorities for all calls for service, dispatching calls via radio, coordinating field personnel and radio traffic, maintaining status of all units, disposing of all incidents and handling requests for service from field units. The incumbent receives and records information quickly and accurately from complaints, requests, and signals from a variety of communications equipment such as: radio transceiver; 911 systems; Justice Department Interface Controller/California Law Enforcement Telecommunications System (JDIC/CLETS); telephones; university fire and burglar alarms; and emergency signaling devices; and utilizes PC-based Computer Aided Dispatch (CAD) system to enter research and retrieve information.

Key Responsibilities

• Radio Communications - Provide dispatching services for the Department and is responsible for establishing priorities, using independent judgment, and following methods of operations, ensuring that all actions conform to the parameters of Department policy and federal, state, and local laws.
• Public Communications - Act as first point of contact between the public and the Department.
• Records Management - Enters all relevant data and activities into the Computer Aided Dispatch/Records Management (CAD/RMS) Systems.
• Electronic Systems Control - Monitor and operate all electronic systems contained in the Communications Center.
• Miscellaneous - Maintains uniforms and equipment necessary to the job.

Knowledge Skills and Abilities

The incumbent is responsible for establishing priorities, using independent judgment, and following methods of operations, ensuring that all actions conform to the parameters of Department policy and federal, state, and local laws. The incumbent may rotate among day and night tours of duty and may be required to work overtime. Ability to perform many tasks simultaneously. Ability to maintain strict confidentiality. Strong verbal and written communication skills as well as general knowledge of and experience with multiple computer systems and strong multi-tasking skills.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a high school diploma and one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency required.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Licenses / Certificates

• Must have completed or be able to successfully complete a P.O.S.T. Dispatcher Course. Incumbents must successfully pass supplemental P.O.S.T requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

• A valid CA Driver's license required.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Division

University Police

Compensation

The salary range for this classification is $21.23 to $38.13 per hour.

Time Base

Hourly/intermittent on call temporary position. Successful candidates may be appointed for a few days and up to one (1) year depending on the assignment. Temporary assignments may expire prior to the ending date.

Hours may consist of up to 16 hours shifts.

Must be able to work various hours, including weekends, nights and Holidays.

Classification

Police Dispatcher I

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

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