Job Description

About the job

Harbor Packaging Inc is an innovative tech-forward startup packaging distributor on track for exponential growth. We are passionate problem solvers who believe in the power of relationships to build our brand and create exceptional client experiences. We are looking for an enthusiastic Customer Success Manager to join our team and help take our client relationships to the next level!

At Harbor Packaging, we're propelling the industry forward with our proprietary software that is a first-of-its-kind in the industry and powered by AI. It includes capabilities that assist you along every step of the customer journey from order management to client interactions. This isn’t your average software—our platform is transforming the way we work and delivering an exceptional experience for our clients. If you’re driven, curious, and have a sharp eye for detail, this is the perfect opportunity for you to make a lasting impact!

Position Title: Customer Success Manager

What You’ll Do:

• Be the client champion —you’ll be the go-to person for ensuring our clients’ needs are not just met but exceeded!
• Manage the successful lifecycle of client orders —from order processing to invoicing. With the help of our custom software, you’ll ensure this process runs seamlessly and efficiently.
• Be a problem-solver —handle client inquiries and issues with efficiency and empathy, collaborating with the team to create solutions and deliver prompt results.
• Collaborate with vendors to ensure product availability, monitor order statuses, and address any supply chain or product quality issues that arise.
• Key support for the founder, product team, and sales needs.
• Embrace new challenges and take on additional responsibilities outside of the traditional job description as the company grows.
• Drive client retention through exceptional service and proactive communication.

Who You Are:

• Driven & Ambitious —You’re motivated to not just meet but exceed expectations. You take pride in delivering exceptional service and have a hunger to make things better.
• Detail-Oriented —You spot the small things that make a big impact. You understand the importance of precision and always go the extra mile.
• Curious & Tech-Savvy —You love exploring new technologies and can quickly get up to speed with custom-built software. You’re excited about using tools to improve the client experience.
• Excellent Communicator —You’re a natural at building relationships, whether it’s with clients, colleagues, or vendors. You thrive on feedback and communication.
• Problem Solver —You enjoy digging into challenges and finding solutions. You keep a cool head and stay positive, even when things get tough.

What We Offer:

• An Exciting Environment —You’ll be working in a fast-growing startup with a team that loves what they do. We move quickly, think big, and are always up for a challenge.
• The Chance to Make an Impact —You’ll play a key role in shaping the future of the client experience. Your work will directly influence our success.
• Growth Opportunities —We’re a company that believes in fostering growth, and we want you to grow with us! As we expand, your career path can expand right alongside us.
• A Fun, Collaborative, and Balanced Culture – We’re passionate about our work and value a healthy work-life balance. You’ll be part of a team that encourages creativity, celebrates collaboration, and supports your personal passions outside of work.
• Flexible Work-from-Home Option – Start your journey with in-person training at our vibrant TailoredSpace co-working office in Aliso Viejo, surrounded by shops and restaurants. After successfully completing your training (3-4 months), enjoy the flexibility of a fully remote position.

Compensation:

• Hourly Pay Rate: $25.00 - $32.00 based on qualifications and experience.
• Overtime Eligibility: As a non-exempt employee, this position is eligible for overtime compensation at the rate of 1.5x the regular hourly rate for hours worked over 40 in a workweek.

Work Schedule:

• Probationary Period: Employment will begin with a 90-day probationary period, during which performance will be evaluated. At the end of this period, we expect this employee to be fully remote with occasional in-person meetings required.
• Work Hours: 8:30 am to 5:00 pm Monday through Friday. Specific hours may be subject to change based on business needs.

Health Benefits:

• Optional Healthcare Reimbursement: Optional reimbursement for personal coverage monthly healthcare premium.

Benefits:

• Sick Time: Accrue 5 days of sick leave annually.
• Vacation: Eligible for 5 days of vacation per year.
• Paid Holidays: Harbor Packaging observes 8 paid holidays annually. Holidays include New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.
• Phone Stipend: Bill reimbursement.
• Laptop and Equipment: Company supplied laptop, monitor, keyboard, and mouse to perform your job duties.

Harbor Packaging Inc. provides equal employment opportunity. Discrimination of any type will not be tolerated. Harbor Packaging Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Job Tags

Similar Jobs