Job Description

Operations Manager – Aviation Security

Chicago O’Hare International Airport – Chicago, IL

At Global Elite Group , we take pride in being a leader in aviation security. Our team is a dynamic blend of industry experts, dedicated professionals, and innovative thinkers who work together to ensure safety, efficiency, and compliance at some of the busiest airports in the nation. As a Security Operations Manager, you’ll play a critical role in overseeing our security operations at Chicago O’Hare International Airport (ORD)—leading teams, optimizing procedures, and upholding the highest security standards in collaboration with airport and regulatory authorities.

Key Responsibilities:

As an Operations Manager, you will report to the General Manager and be responsible for the overall execution of security operations. Your leadership will be instrumental in maintaining compliance with TSA regulations, client requirements, and company protocols while ensuring an efficient and well-coordinated workforce.

• Oversee and enforce security operations in strict accordance with TSA regulations, airport mandates, and corporate policies .
• Lead, schedule, and manage a team of security personnel, ensuring proper staffing levels and efficient shift coverage.
• Monitor and ensure compliance with badging, licensing, and security training requirements for all personnel.
• Conduct performance evaluations, address attendance concerns, and administer corrective actions when necessary.
• Manage payroll reporting and scheduling while maintaining cost-effective operations.
• Maintain station compliance with all reporting procedures, security policies, and procedural updates —ensuring clear and effective communication with the team.
• Conduct daily briefings and periodic staff meetings to reinforce policies and address operational updates.
• Coordinate with the Training and Compliance department to ensure all employees complete initial and ongoing training requirements.
• Ensure the proper use, maintenance, and security of company equipment and vehicles .
• Foster strong client relationships by delivering exceptional customer service and addressing concerns proactively.

What We’re Looking For:

The ideal candidate thrives in a fast-paced, high-security environment and is skilled in managing teams, processes, and compliance regulations. We value individuals who bring strong leadership, communication, and problem-solving skills to the table.

• Experience leading security or operations teams —aviation security experience is highly preferred.
• A proactive leader who can confidently manage teams, resolve challenges, and make informed decisions.
• Strong interpersonal skills with the ability to communicate effectively across different levels of the organization and with diverse cultural backgrounds.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to use office equipment efficiently.
• Ability to complete and pass all required security training administered by the company or local airport authorities.
• A.C.E. certification is preferred but not required.

Basic Requirements:

• High School Diploma or GED (higher education preferred).
• 21 years of age or older .
• Valid driver’s license with a clean driving record.
• Legal authorization to work in the U.S. (must provide required documentation).
• Willing to undergo and pass a drug screening (pre-employment and random testing).
• Ability to pass a 10-year background check (employment, education, and criminal history).
• Must obtain and maintain a SIDA badge with Customs seal (issued by local airport and U.S. Customs and Border Patrol).
• Proficiency in English (reading, writing, and speaking).

Work Environment & Physical Demands:

This role involves both indoor and outdoor work, with exposure to varying temperatures, weather conditions, and airport noise levels up to 120 decibels . Candidates must be able to:

• Stand, walk, and move for extended periods.
• Lift up to 50 lbs. unassisted.
• Occasionally stoop, kneel, or crouch.
• Work in a high-security, high-stakes environment , making critical decisions in real time.

Why Join Global Elite Group?

At Global Elite Group, we offer a collaborative and mission-driven work environment where your leadership directly impacts aviation security and passenger safety. If you’re a dedicated security professional with a passion for operations management , we encourage you to apply and take the next step in your career!

Global Elite Group is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.

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