Operations Administrative Assistant

Location:  Englewood, CO 80112 - Hybrid role

Schedule:  Full-time, Monday-Friday | No weekend work required

About ElkStone Basements:

At ElkStone, we’re on a mission to redefine the reputation of the construction industry by leading with integrity, honesty, and strong values. We’re committed to delivering quality-driven projects—and to creating a culture that blesses our employees, subcontractors, vendors, and customers alike.

ElkStone Inc. is an established residential construction company proudly serving the Denver Metro area, Colorado Springs, and Fort Collins. Our specialty is basement finishing—with a focus on completing projects in a short construction timeline, while maintaining a high standard of excellence and exceptional customer service.

Position Overview:

We’re seeking an organized, detail-oriented Operations Assistant to support our growing team. This role plays a key part in ensuring projects run smoothly from contract to completion, while helping us maintain our commitment to excellence across departments.

Core Responsibilities:

• Office Shifts  (2-3 days per week) : Work on-site based in Englewood, CO 80112
• Phone Shifts  (2-3 days per week) : Handle incoming calls, route leads and inquiries to appropriate departments.
• Job Processing : Process newly signed contracts, audit job details, and prepare necessary documentation for Project Manager. Create and maintain job folders.
• Permitting: Submit and track construction permits, maintain up-to-date contractor licenses, build relationships with local jurisdictions, and monitor regulatory changes.
• Customer Service Support: Manage initial intake of customer inquiries. Monitor and respond to online reviews (e.g., Google, Facebook). Escalate to Customer Service Manager as needed.
• Warranty Support: Receive and document warranty requests, troubleshoot basic issues, coordinate with clients and subcontractors, and schedule follow-up visits as needed. Escalate to Warranty Manager as needed.
• Subcontractor Relations: Enter new subcontractor information, track documentation, and maintain current general liability and workers’ compensation certificates for licensing compliance.

Special Experience and Requirements:

• Administrative Experience Preferred: Prior office or administrative experience is a plus. Candidates should be comfortable learning new computer software, multitasking, and collaborating across departments including Operations, Administration, and Sales.
• Construction Knowledge: Familiarity with construction terminology and processes is beneficial but not required.
• Strong Communication & Attention to Detail: Excellent written and verbal communication skills, along with a high level of attention to detail, are essential for success in this role.

Position Details:

·  Schedule: Full time, Monday through Friday

·  Work Environment: Hybrid remote, with 2-3 in-office days per week in Englewood, CO (80112)

·  Pay Scale: $21.00 - $23.00 per hour

Vacation/Holiday:

·  PTO: 2 weeks standard; increases to 3 weeks after 5 years of service

·  Holidays: 8 paid holidays annually

If you’re passionate about quality work, value collaboration, and want to be part of a team making a positive impact in the construction industry— we’d love to hear from you!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance