live chat agent Job at capco wipro, New York, NY

dEVzUzZ5ZXdkV3NUbVQrZ2EveEVjTXl2N3c9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

3Z Brands

Office Manager Job at 3Z Brands

 ...Brands Southerland is seeking a highly organized and proactive Office Manager to support our executives and ensure smooth daily operations...  ...salary commensurate with experience Comprehensive medical, dental, and vision insurance 401(k) program with company match... 

BayMark Health Services

Energetic Cook (Entry Level) Job at BayMark Health Services

 ...mopping kitchen floor, cleaning inside and out of reach-ins, cleaning steam table, fryolator, etc. Assists in guaranteeing a high level of health and safety, cleanliness and food preparation that ensures safe working practices are followed. Maintains professional... 

Broad River Rehabilitation

Rehab Director Job at Broad River Rehabilitation

Rehab Director Opening Position is open to PT/PTA/OT/COTA/SLP Skilled Nursing Facility /CCRC Community Full time-Salaried position St Simons Island, GA 5K sign on bonus available for this opportunity. We are seeking an experienced Rehab Director who has... 

Resolve Visionary

Verizon Customer Service Trainee Job at Resolve Visionary

 ...yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Verizon Customer Service Trainee to add to our diverse team of professionals. Our company works as the middle man for our clients - we connect... 

The Madden School (TMS)

Early Childhood Teacher Job at The Madden School (TMS)

Company Description The Madden School (TMS) in Norristown, PA, is a Keystone star-4 early childhood education center providing educational services for children ages 6 weeks to 10 years old. Our goal is to nurture self-esteem and confidence in children through a safe ...