Job Description

Key Responsibilities:

• Supervise and support the consumer lending team to ensure efficiency and accuracy in loan processing.
• Oversee loan application reviews, approvals, and denials in accordance with bank policies and regulatory requirements.
• Provide coaching, training, and performance evaluations for lending staff.
• Monitor and analyze loan performance metrics and recommend improvements.
• Ensure compliance with federal and state lending laws, including fair lending practices.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Collaborate with other departments, including risk management and underwriting, to streamline processes.
• Address customer concerns and escalate issues when necessary.
• Stay updated on industry trends, lending regulations, and banking best practices.

Qualifications & Requirements:

• Bachelor's degree in finance, business administration, or a related field (or equivalent experience).
• Minimum of 5 years of experience in consumer lending, with at least 2 years in a supervisory role.
• Strong knowledge of lending regulations, credit analysis, and underwriting standards.
• Excellent leadership, problem-solving, and decision-making skills.

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