Job Description

Calculated Hire is seeking a Legal Operations Processor II to join our team within a Fortune 100 Financial Services company . This is an exciting opportunity to make a direct impact in a role focused on safeguarding individuals from potential financial abuse. You’ll manage and investigate cases in a structured yet self-guided environment, utilizing your keen attention to detail and strong communication skills.

In This Role, You Will:

• Review and Assess Cases: Handle reports regarding potential financial abuse of individuals, managing cases in a self-driven queue. You’ll review each situation in detail, ensuring accuracy and thoroughness.
• Engage in Meaningful Communication: Handle a mix of inbound and outbound calls—approximately 10-20 daily—with external customers and state agencies.
• Edit and Prepare Documentation: Apply your reading and comprehension skills to edit and proof documents for external distribution.
• Manage High Volumes with Care: Expect to process about 25-40 reports each day, bringing accuracy and compassion to each case.

Required Qualifications:

• 2+ years of operations support experience, or an equivalent background in customer service, consulting, training, military, or education.
• Detail-oriented with strong proofreading and independent task management skills.
• Proficient reading comprehension.
• Strong customer service skills with a foundation in operations.
• Comfortable navigating online systems and using basic computer tools.

Schedule:

• Hybrid Schedule: One week on-site, followed by one week remote.
• Shift: Monday - Friday, 8:30 AM - 5:00 PM.

This role is ideal for someone passionate about supporting vulnerable populations and eager to work in a hybrid setting. If you’re ready to contribute to a mission-driven team with a Fortune 100 company, we’d love to hear from you!

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