Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The HR Support Specialist is a vital member of the HR team, providing essential administrative support to ensure the smooth and efficient operation of human resources activities. This role is responsible for assisting with employee records management, coordinating HR processes such as onboarding and benefits administration, and providing general administrative support to HR staff and leadership. The HR Support Specialist will also be a point of contact for employees, addressing HR-related inquiries and supporting various HR functions to help maintain a positive and productive work environment.

Skills Required:

• Proven experience in office administration, particularly in an HR or related environment.
• Strong verbal and written communication skills, with the ability to draft and edit correspondence and interact professionally with employees at all levels.
• Ability to manage multiple tasks, prioritize effectively, and ensure deadlines are met.
• Strong time management skills, with the ability to handle administrative duties efficiently and manage competing priorities.
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HRIS systems. Knowledge of payroll software and Applicant Tracking Systems (ATS) is a plus. ADP Onboarding Coordination, I-9 coordination and verification experience a plus
• Demonstrated ability to handle sensitive information with the utmost confidentiality and professionalism.
• Strong interpersonal skills and the ability to provide excellent service to internal and external stakeholders.
• Handling the office mail management, supply management and other in office tasks as assigned.
• Adhoc projects from HR Leadership.

Key Behaviors:

Proactive:

• Takes initiative to anticipate the needs of the HR team and ensure all administrative tasks are completed without prompting.

Detail-Oriented:

• Pays close attention to details, ensuring that documents are accurately prepared and that schedules are properly maintained.

Multitasking Ability:

• Capable of managing a high volume of administrative tasks simultaneously without compromising quality or accuracy.

Professionalism & Discretion:

• Handles all HR-related matters with professionalism and discretion, especially when dealing with confidential or sensitive information.

Positive Attitude:

• Maintains a positive and helpful attitude while working with HR team members and other departments.

Collaborative:

• Works well with other team members, providing support when needed and helping to create a cohesive work environment.

Adaptable:

• Flexible and willing to adapt to changing priorities and new tasks as needed in a fast-paced healthcare setting.

Competencies:

Organizational Excellence:

• Demonstrated ability to maintain organized filing systems, manage HR schedules, and ensure smooth administrative operations.

Communication:

• Clear and concise communication skills, capable of interacting with employees at various levels within the organization and addressing inquiries professionally.

Attention to Detail:

• High level of accuracy in preparing documents, scheduling meetings, and maintaining HR records.

Time Management:

• Efficiently balances multiple administrative tasks, ensuring that all responsibilities are completed in a timely manner.

Confidentiality Management:

• Handles sensitive employee data and HR documentation in a secure and confidential manner.

Problem-Solving:

• Effectively identifies and resolves administrative challenges, proactively improving systems when necessary.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 22-24 Yearly Salary

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