Job Description

Full job description

Sales Specialist

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

What you’ll do:

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Provide coaching and support to the Sales Associate team and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
• Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles. .
• Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to Sales Associates to aid them to adapt and grow.
• Focus on delivering and driving individual and team sales and service KPIs, productivity standards and store goals.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
• Work with a team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

What you’ll need:

• 2+ years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
• Passion for great customer service and a drive to exceed sales targets.

• Strong organization, self-motivation, communication and relationship management skills
• An ability to handle customer escalations and demonstrate professional maturity
• Ability to learn and adapt to a vast product catalog
• Track record of thriving in a fast paced and changing environment.
• Demonstrated ability to work within a team sales environment.
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow
• Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits:

• The pay for this position is $19.50-$22.75/hr) however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.
• Medical benefits, financial benefits, and a generous employee discount

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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