Job Description

Position: Planned Activity Specialist/Field Service Technician

Location: Boston, MA

Start Date: 3/24/25

*First 12-13 weeks of training in Indianapolis, IN

Job Description:

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to diagnostis laboratory analyzers.

• Run and evaluate QC per manufacturer specifications
• Run precision and mechanical checks as needed
• Communicate QC validation to the customer upon returning the instrument for use
• Schedule appointment with customer and set customer expectations
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications:

• High school diploma and 2 years of technical school or equivalent military training or work experience OR Bachelor's degree in a Biomedical field
• 2-5 years of progressive experience repairing or servicing mechanical/system hardware and software
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting
• Laboratory background huge plus but not required

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