Job Description

Director of Concierge Services – Full Time/Washington, DC Metro area

Job Summary: The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility’s standards. Supervise the work of Concierge Services with responsibility for the overall presentation of residential and commercial properties. A demonstrated history of successful customer service management leadership experience as demonstrated by quantifiable results and accomplishments. Exceptional communication skills, and a strong understanding of contract management.

Responsibilities:

• Develop the pre-opening concierge operations of commercial and residential properties
• Develop SOP's and routine maintenance schedules
• Lead departmental hiring and onboarding, talent development, coaching, and training needs coordination
• Account for personnel issues, salary merits, and recognition efforts within company policy and guidelines
• Design and implement continuous professional development for all team members and new hires
• Deliver training and staff development activities that promote engagement and increase overall performance
• Direct long-range planning and establish broad program goals and objectives

Qualifications:

To excel in this role, you should have the following skills:

• Professional experience in concierge management
• Must be detail-oriented and organized, demonstrating strong leadership skills
• Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility
• Experience in forecasting & scheduling, daily reviews and analysis of operating results
• Proficiency in the use of computer programs i.e. Microsoft Office Suite
• Excellence in verbal and written communication skills
• Proven record in mentoring and leading a successful team
• Excellent time management skills to prioritize tasks effectively
• Strong hospitality skills with a focus on delivering exceptional customer service
• Drive employee satisfaction by role modelling core company values

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