Job Description

Requisition No: 840950 

Agency: Children and Families

Working Title: CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60057086

 Pay Plan: SES

Position Number: 60057086 

Salary: $57,200 

Posting Closing Date: 11/20/2024 

Total Compensation Estimator 

This posting is for the Lake Wales Service Center.

Duties & Responsibilities

This is advanced professional work supervising and directing the work of child protective investigators and support staff. The primary duty of the employee(s) in the position(s) allocated to this class is to spend the majority of the time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees to effectively recommend such actions.

Supervise, plan and direct workloads, work flows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children.

Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicates investigators’ compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement.

Evaluates employees against established standards and takes any necessary steps for corrective action.

Promotes career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills.

Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation.

Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog.

Ensures that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations.

Identifies improvements and implements adjustments needed to ensure program effectiveness and efficiency.

Facilitates and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees.

Collects, analyzes, and reports data regarding child protective investigations.

Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children’s Legal Services, law enforcement, medical personnel, schools and other community/agency resources.

Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Knowledge & Skills

Knowledge of theories and practice of child protection, counseling, social work, investigations and assessments. Knowledge of professional ethics relating to child protection and counseling. Knowledge of physical and behavioral indicators of abuse and neglect. Knowledge of effective management skills. Knowledge of interviewing techniques. Knowledge of court procedures and legal requirements. Knowledge of methods of collecting, organizing and analyzing data. Knowledge of management and supervision techniques. Knowledge of family-centered interviewing and counseling techniques. Knowledge of investigative techniques. Knowledge of interviewing and observation techniques. Skill in direct observation of investigator’s abilities in interacting appropriately with families, community resources, service providers and other department professionals. Skill in considering child development in guiding placement of children. Ability to recognize indicators of abuse and neglect. Ability to conduct risk and safety investigations. Ability to actively listen to others. Ability to maintain well-executed case files. Ability to write accurate investigative reports. Ability to develop and implement individual case plans. Ability to assess investigators performance and develop performance improvement plans. Ability to analyze the effectiveness of service programs, and identify resources or make adjustments to meet needs. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise staff members. Ability to understand and apply relevant laws, rules, regulations, policies and procedures. Ability to use computer systems. Ability to demonstrate knowledge of group dynamics. Ability to staff cases. Ability to conduct through case staffings and other meetings.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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