Call Center Representative Job at Acro Service Corp, Phoenix, AZ

dEU4ZDdDZTFmbVVVbHp1cWJQOUVmTWl1NFE9PQ==
  • Acro Service Corp
  • Phoenix, AZ

Job Description

Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced enviroment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations

Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

High school diploma or equivalent.

Job Tags

Remote job,

Similar Jobs

Palo Alto Networks

Sr Technical Support Engineer, VM-Series Job at Palo Alto Networks

 ...understanding of Unix/Linux and Windows operating systems Knowledge of one or more virtualization hypervisors -VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and... 

TransPerfect

Recruiter Job at TransPerfect

 ...The Recruiter is a fundamental part of the TPC Recruiting Team. Our Team is built to handle rapid growth, help implement organizational strategy, and find solutions. The Recruiter is innovative and self-directed and can think creatively in a fast-paced environment. The... 

Stefanini North America and APAC

Test Driver Technician (with CDL A) Job at Stefanini North America and APAC

 ...Stefanini is looking for a Test Driver Technician, Greensboro, NC...  ...testing purposes. Assist in truck setup, test setup execution, and...  .... Mechanical background or experience with hand/power tools....  ...experience, qualifications, and local market. Also, some positions may... 

WH Consulting

Data Entry Clerk Job at WH Consulting

Job Summary ~ We are seeking Data Entry Clerk to join our team and perform a variety of administrative, organisational duties. Qualifications High School Diploma or High School Equivalency (GED) is required Preference will be given to candidates interested...

NALS Apartment Homes

Leasing Specialist - Floater Job at NALS Apartment Homes

Description: NALS Apartment Homes believes that an apartment is not simply a place to live, but a place to call home. We embrace opportunities for personal and professional growth, and encourage our employees to share their unique skills, local knowledge, and professional...