Avaya Developer Job at Tata Consultancy Services, Las Vegas, NV

c2s0ZTd5RzNmbXNWbkRDc2EvaE9lOCtzN3c9PQ==
  • Tata Consultancy Services
  • Las Vegas, NV

Job Description

About TCS :

Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.

About Job:

Job Title: Avaya Developer

Location : Las Vegas, Nevada, United States

Job Type: Full Time

Technical skills:

Candidate should have Operational experience in the following areas

• IVR (Interactive Voice Response) and (CTI computer-telephone integration)

• Proficient in VXML - Voice eXtensible Markup Language

• Call center domain Knowledge

• Java proficiency

• Database- Cloud AWS Knowledge

• Open shift preferable

Should have good communication along with requirement analysis skills

• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Must be highly motivated and a self-directed individual

• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis

• Knowledge of CTI, LAN/WAN communications and VXML knowledge

• Experience with configuration and support experience in a complex multi-layered network environment

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team

• Experience working under tight deadlines and high-pressure environment

• Excellent troubleshooting and analytical skills

Job Tags

Full time, Worldwide, Shift work,

Similar Jobs

Family Health Centers of San Diego

Dermatologist Job at Family Health Centers of San Diego

 ...accredited school of medicine Must possess current unrestricted license to practice in the State of California Board certified in Dermatology DEA license Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have... 

Total Wellness

Vaccination Nurses and Biometric Health Screeners PRN Job at Total Wellness

 ...the nation's leading wellness companies, is looking for independent contractors to work health screenings and vaccination events in your area. If you are a nurse, phlebotomist, medical assistant, EMT or paramedic looking to supplement your income by picking up extra... 

LuckyGunner.com

Bookkeeper Job at LuckyGunner.com

 ...content. Who we need : We are looking for an experienced bookkeeper to join our accounting team on a part-time basis. We arent...  ...experience working in accounting or bookkeeping Proficient in QuickBooks Online Advanced Excel skills Strong understanding of... 

Bluetree Practice Services

Dental Hygienist - The Dentists' Office - Fernley, NV Job at Bluetree Practice Services

 ...time hires enjoy a $10,000.00 welcome bonus! Unlock an exciting opportunity as a skilled and passionate dental hygienist at The Dentists' Office in Fernley, NV! We are actively seeking a part-time or full-time Dental Hygienist who is highly motivated and... 

JCPenney

Cosmetologist Job at JCPenney

 ...teamwork, leadership, pride, and respect! We offer cutting edge, industry-leading benefits : Flexible scheduling* Set your own...  ...to participate in a learning environment A passion for the beauty industry People skills Our professionals ensure a...